Lamma

Returns, Exchanges and Warranty

Last updated: October 24, 2026

We make furniture to last, and we want you to feel certain before you order. This page explains your return, exchange and warranty rights under Egypt's Consumer Protection Law No. 181 of 2018, and how we apply them to in-stock pieces, made-to-order pieces and Lamma designs.

Nothing here takes away any right the law gives you. Where the law gives us a choice, we tell you our position plainly.

Your rights in brief

• 14 days from receipt to return or exchange an in-stock piece without giving a reason, provided it is in its original condition and you have proof of purchase.
• 30 days from receipt to return or exchange a piece if a defect appears.
• A warranty of at least two years from receipt against defects in workmanship and materials: we repair the piece or replace the defective part, and replace the whole piece if the same defect recurs twice within one year.
• Proof of purchase is our invoice or the order confirmation we sent you on WhatsApp or by e-mail.

Case by case

In-stock piece

• Change of mind: return or exchange within 14 days of receipt. The piece must be in its original condition, unused, unscratched and unaltered. Return transport is on us if the return is due to our error, and on you if it is a change of mind; we tell you the cost in advance.
• Defect: return, exchange or repair within 30 days, then the two-year warranty.

Made-to-order piece (a size, finish or material chosen for you)

• Before production starts: cancellation is free.
• After production has started or after delivery: the law allows goods made to a customer's specifications to be treated differently, so we are not obliged to accept a return for a change of mind. We say this plainly because the piece was made for you alone and cannot easily be sold to someone else. We will look at each case fairly, but we cannot promise to accept it.
• Defect, or the piece does not match what we confirmed in writing: your rights are unaffected. Return, exchange or repair within 30 days, then the two-year warranty.

Lamma design

• Before production starts: cancellation is free.
• Standard Lamma pieces (catalogue boards and connectors) that are unassembled, unused and still in their packaging: we accept their return within 14 days of receipt, after inspection, because standard pieces can find another home. This is a commitment on our part that goes beyond the legal minimum for configured goods.
• Pieces cut to a special size or given a special finish for you, or pieces that have been assembled or show signs of use: treated as made to order, so no return for a change of mind.
• The assembly visit fee is not refundable once the visit has taken place.
• Defect: your rights are unaffected, as for any piece.

Piece damaged in delivery

• Inspect the pieces on receipt and record any damage on the delivery note. Tell us within 48 hours, with photos. We replace or repair the damaged piece or part at our cost.
• Reporting late does not remove your legal rights, but it makes it harder for us to establish the cause of the damage, so please report early.

Defect appearing later

• Within 30 days: return, exchange or repair, at your choice within what the law allows.
• After 30 days and up to two years: repair or replacement of the defective part, and replacement of the piece if the same defect recurs twice within a year.

What the warranty covers and what it does not

The warranty covers defects in workmanship and materials: a connector that loosens by itself, a crack in a board not caused by use, a finish that peels, a drawer that does not slide, a board that is not level on delivery.

The warranty does not cover:

• Natural variation in grain, knots and tone, or the change in the colour of wood over time and with light.
• The slight movement of solid wood with changes in humidity and temperature.
• Scratches, stains, burns and damage from water, direct heat or unusual use.
• Damage from self-assembly that departs from the guide, from alterations to the piece, or from not re-tightening connectors periodically.
• Damage from moving a piece yourself without dismantling it as we advise.

If a defect is covered, we bear the cost of repair, parts and transport. If inspection shows the cause is not covered, we tell you so and give you a quotation for the repair before any work is done.

How to request a return or a warranty repair

• Message us on WhatsApp or e-mail info@express-yourshelf.com with your order number, clear photos and a short description.
• We reply within two working days with the next step: collection from you, a technician's visit, or simple instructions.
• For a return, we agree a collection time. Keep the piece in its original packaging if you can.
• We inspect the piece on receipt. A return or discount is approved after receipt is confirmed and the inspection is complete.
• Any amount you paid is refunded by the same method within 14 days of the return being approved. Since you usually pay on delivery, there is often no advance payment to refund.

If you are not satisfied with our answer, you may approach the Consumer Protection Agency.