Frequently Asked Questions

Press "Order" on the product page, enter the quantity and your contact and delivery details, and send the request. We contact you to confirm availability, the delivery cost and the final total. Nothing is made or delivered before you confirm.

No. There is no online payment and no deposit at present. We agree the payment method at confirmation, and payment is usually made on delivery.

Prices are in Egyptian pounds and include applicable taxes. Delivery is not included; we quote it to you before confirmation.

Both reach us. WhatsApp gets a faster reply and is easier for photos. E-mail is better if you prefer an orderly written record. Use whichever suits you, and we reply the same way.

Alexandria, Cairo, Giza and the other governorates. The cost varies with the address and the size of the pieces, and we confirm it with your order.

No. You can order as a guest. An account lets you follow your orders in "My orders", and for Lamma it keeps your designs and your record of pieces. An account is created with an e-mail or WhatsApp number and a password.

We collect the minimum. Phone numbers and room photos are stored encrypted, and we never sell your data or share it for marketing. The full details are in the Privacy Notice.

"In stock" means the piece is ready at our workshop and is delivered soon after confirmation. "Made to order" means we make it for you after confirmation and give you the expected production time.

It depends on the piece, the finish and the workshop's workload. We state the expected time in the confirmation, counted from the confirmation date. If a delay arises, we tell you at once.

For many pieces, yes. Write what you want in the request or message us, and we confirm what is possible and its price. Any special size or finish is recorded in writing in the confirmation, and the piece is then treated as made to order.

Because it is solid wood. Grain, knots and tones never repeat from one board to the next. We select and match boards carefully, but no two pieces are identical. This is part of the piece's beauty, not a fault.

A soft dry cloth, coasters under cups, and away from direct heat and water. Oiled surfaces need the oil renewed every 6 to 12 months. Details are on the Delivery and Care page.

In-stock piece: yes, within 14 days of receipt, in original condition and with proof of purchase. Made-to-order piece: cancellation is free before production starts; after that we are not obliged to accept a change-of-mind return, because the piece was made for you alone. In the case of a defect, your rights are always unaffected.

At least two years from receipt against defects in workmanship and materials. We repair or replace the defective part, and replace the piece if the same defect recurs twice in a year. Natural variation in wood and wear from use are not covered.

Note the damage on the delivery note, photograph it, and tell us within 48 hours. We replace or repair at our cost.